Frequently Asked Questions (FAQ)

Table of Contents

• Do you offer free shipping on any orders?
• How can I track my order?
• What is your return and exchange policy?
• How do I know if a product is suitable for my hair or skin type?
• Can I get a product recommendation based on my hair or skin type?
• Can I buy products in bulk for resale?
• How do I subscribe to the newsletter?
• Are your products environmentally friendly?
• Do you offer international shipping?
• What payment methods do you accept?
• Can I cancel or change my order?
• Do you sell authentic and original beauty products?
• What should I do if my product arrives damaged or incorrect?

Do you offer free shipping on any orders?

Yes, we provide free shipping on orders over a certain amount. Please check our Shipping Policy to see the minimum order requirement to qualify for free shipping (it depends on the destination country).

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package online.

What is your return and exchange policy?

We accept returns for unused and unopened products within 14 days of delivery. If you would like an exchange, please contact our customer service team and we will assist you with the next steps.

How do I know if a product is suitable for my hair or skin type?

Each product page includes detailed descriptions and ingredient information to help you determine suitability. If you’re unsure, contact our support team for personalised guidance.

Can I get a product recommendation based on my hair or skin type?

Yes. Our customer support can provide personalised recommendations based on your needs. Reach out via email and we’ll help you choose the right products.

Can I buy products in bulk for resale?

Yes, we offer wholesale options for select products. Please contact us for details and pricing.

How do I subscribe to the newsletter?

Simply enter your email address in the newsletter sign-up section at the bottom of our website, and you’ll receive updates on new arrivals and promotions.

Are your products environmentally friendly?

Many of our products are made with natural ingredients and may be available in eco-friendly packaging. Look for labels such as vegan and cruelty-free on product pages where applicable.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Policy for details.

What payment methods do you accept?

We accept major credit cards and other secure online payment methods such as iDEAL, depending on your country and checkout options available.

Can I cancel or change my order?

If your order has not been processed yet, you may request a cancellation or modification. Please contact customer service as soon as possible, and we’ll do our best to help.

Do you sell authentic and original beauty products?

Yes. All our products come directly from reputable brands and authorised channels, ensuring authenticity and quality.

What should I do if my product arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or refund.

Contact

Aladin Beauty
Email: info@aladinbeauty.nl
Tel/WhatsApp: +31 6 23019905
Address: Satijnbloem 45-47, 3068 JP Rotterdam, The Netherlands