Frequently Asked Questions
Orders & Purchases
How can I track my order?
How can I track my order?
You can track your order with the track & trace number that you receive via the shipping confirmation.
If you have not received a tracking number within 4 business days, please contact us at info@aladinbeauty.com and we will be happy to help you.
How do I cancel or edit an order?
How do I cancel or edit an order?
If you want to cancel or change your order, please contact Aladin Beauty as soon as possible at info@aladinbeauty.com or +31 108920186. We will do our best to assist you if we haven't processed or shipped your order yet. Changes may no longer be possible once we have processed or dispatched your order.
What if there is a problem with my order?
What if there is a problem with my order?
If something is wrong with your order, please email info@aladinbeauty.com and include your order number with a clear description of the issue.
Complaints are handled through Aladin Beauty’s complaints procedure, and you will receive a response within 14 days of receipt. If more time is needed, you will first receive an acknowledgement and an expected timeline.
What should I do if part of my order is missing?
What should I do if part of my order is missing?
If part of your order is missing, please contact info@aladinbeauty.com as soon as possible and include your order number and details of the missing item(s).
Orders may in some cases be delayed or partially fulfilled, and if that happens, you will be informed within 30 days.
Shipping & Tracking
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once you notify Aladin Beauty that you want to withdraw, any refund will be made without delay and within 14 days. However, Aladin Beauty may wait until the returned product is received or until you provide proof of return, whichever comes first.
For warranty related issues, repair or replacement will be arranged after your claim is reviewed.
Do you offer expedited shipping?
Do you offer expedited shipping?
The policies mention that if a customer chooses a delivery method that is more expensive than standard delivery, the additional delivery cost is not reimbursed in case of withdrawal.
This suggests that alternative shipping methods may be available, but the policies do not specifically confirm expedited shipping. Please contact Info@aladinbeauty.nl to verify available shipping options.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If you need to change your shipping address, contact Info@aladinbeauty.nl as soon as possible. Address changes may be possible before the order has been processed or shipped but cannot be guaranteed once fulfillment has started.
Returns & Exchange
What is your returns policy?
What is your returns policy?
You have the right to withdraw from your purchase within 14 days without giving a reason. This withdrawal period starts on the day after you receive your product. If your order contains multiple items delivered separately, the period starts after you receive the last product.
Returned items must be sent back within 14 days after notifying us of your withdrawal. Products should be returned with all accessories, if reasonably possible in their original condition and packaging. Return shipping costs are paid by the customer unless Aladin Beauty states otherwise.
Please note that some products may be excluded from the right of withdrawal, such as custom made items, sealed hygiene products once opened, and other exclusions stated in the terms.
How do I initiate a return?
How do I initiate a return?
To initiate a return, please notify Aladin Beauty within the 14 day withdrawal period by completing the EU model withdrawal form or by sending a clear statement of your decision to withdraw from the purchase to info@aladinbeauty.nl.
Once your request has been submitted, the product must be returned within 14 days.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
The policies do not describe a standard exchange procedure. For non defective items, the stated process is withdrawal and return.
If you would like a different item, the safest policy based approach is to return the original item and place a new order.
If the item is defective or has a conformity issue, Aladin Beauty will provide a free repair or replacement, where applicable
How long does shipping take?
How long does shipping take?
Accepted orders are processed promptly and delivered no later than within 30 days, unless a different delivery period has been agreed.
If there is a delay, or if the order cannot be fulfilled fully or partially, you will be informed within those 30 days.